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Frequently Asked Questions
What material are the products made of?
Our products are made of high-quality olive wood, which is known for its unique grain and durability.
Is the olive wood sourced sustainably and in an environmentally friendly manner?
Yes, the olive wood comes from trees that have reached the end of their natural lifespan, as well as from trimmed branches. This ensures that no living trees are felled for production.
Are the products handmade?
Yes, each piece is carefully handcrafted and is therefore unique due to the grain of the olive wood.
Where are the products manufactured?
They are handmade in Bethlehem, a city with a long tradition of olive wood processing.
Do I receive information about the origin and material of the product?
Yes, each product comes with a small warranty card containing information about the origin and the olive wood used.
Are the products suitable for indoor or outdoor use?
Our products are intended for indoor use. If used outdoors, they should be protected from direct weather exposure.
How are the items delivered?
The products are shipped either in secure bubble envelopes or in sturdy cardboard boxes. The cardboard boxes are carefully padded with environmentally friendly filling material to ensure that the items are optimally protected during transport and arrive undamaged.
How do I care for the olive wood so that it stays beautiful for a long time?
Clean the olive wood occasionally with a soft, dry cloth.
Can I have my order shipped directly to the recipient?
Yes, you can have our products sent directly to someone else. Simply provide the recipient's different delivery address, and we'll make sure the gift arrives safely.
What can I do if I need help or advice?
If you have any questions or need support, we're happy to help. You can reach us anytime via our contact form or by email at kontakt@kassis-shop.de. Our team will be happy to assist you with your selection or any questions you may have about your order.

