Frequently Asked Questions

Delivery within Germany usually takes 2 to 3 business days. Deliveries to other EU countries typically take 3 to 7 business days. For international shipments outside the EU, delivery generally takes 7 to 15 business days. If a product has a different delivery time, you will find it directly on the respective product page.

Shipping costs vary depending on the country of delivery. Within Germany, for example, shipping costs are 3.99 EUR. For larger orders, shipping within Germany is free. The exact shipping costs will be displayed in your shopping cart and at checkout.

Please contact us as soon as possible if you would like to change an order. As long as the order has not yet been processed or personalized, we will be happy to check if a change is possible.

Cancellation is possible as long as the order has not yet been processed or shipped. For personalized products, cancellation is usually not possible after production has started.

Many of our products can be engraved with names, dates, Bible verses, or personal dedications. You can see directly on the respective product page whether personalization is possible.

For customizable products, you will find an input field for your desired text on the product page. Please check your information carefully, as we will use the text exactly as you enter it.

Depending on the product and available space, special characters, symbols, or company logos may be possible. Feel free to contact us before placing your order so we can check feasibility.

For larger orders, corporate orders, or individual custom-made products, we can create a draft or preview by arrangement.

Personalized products are custom-made according to your specifications and are therefore generally excluded from the right of withdrawal. However, if there is an error on our part or a product arrives damaged, we will of course find a suitable solution.

Our products are crafted in Bethlehem by experienced artisans from olive wood. Each piece is made by traditional handcraft, carrying a special story within it.

Yes, all our wood products are made exclusively from real olive wood. The products are manufactured in Bethlehem, combining natural beauty with traditional craftsmanship.

Olive wood is a natural material. Therefore, the color, grain, and structure differ from piece to piece. This is precisely what makes each product truly unique.

Yes, all our products are handmade. Nothing is mass-produced by machine. Each piece is crafted with great care by traditional handcraft in Bethlehem.

Yes. Since we exclusively use real olive wood and each product is handmade, each piece is unique. Grain, color, and wood structure differ slightly, making each product one of a kind.

Yes, for larger orders, we are happy to provide an individual quote. The amount of the discount depends on the order quantity, the product, and the desired personalization effort.

Yes, we offer individual solutions for companies, for example for client gifts, employee gifts, anniversaries, events, or Christmas gifts. Engravings with company logos are also possible upon request.

Yes, churches, schools, kindergartens, hospices, hospitals, associations, and other organizations can benefit from special conditions for larger orders. Feel free to contact us for an individual offer.

Yes, we also work with resellers. We will gladly review your request and provide you with an individual offer for suitable quantities.

You can contact us anytime via our contact form or by email. We strive to answer every inquiry quickly and personally.

Please contact us as soon as possible after receiving the delivery and send us photos of the damaged product and the packaging. We will promptly take care of a suitable solution.

Information on returns and revocation can be found in our cancellation policy. Please note that personalized products are generally excluded from the right of revocation.

Yes, you will of course receive an invoice for your order. Upon request, we also issue invoices for companies, churches, schools, or other organizations.

Yes. You are welcome to provide the recipient's delivery address. This way, the gift will be sent directly to the desired person.

No. Our invoices are always sent digitally. Therefore, you can also have your order sent directly to the recipient without price information being included in the package.