Refund policy
A. Instructions on Withdrawal
Introduction
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Kassis Geschenkartikel GmbH, Nürnberger Straße 26, 93155 Hemau, Germany, Tel.: 015129030171, Email: kontakt@kassis-shop.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this diminished value results from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual choice or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to consumers who, at the time of concluding the contract, do not belong to a Member State of the European Union and whose sole place of residence and delivery address at the time of concluding the contract are outside the European Union.
General Information
-
Please avoid damaging or contaminating the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with a suitable packaging.
-
Please do not send goods back to us freight collect (unpaid).
-
Please note that the above items 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Model Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it to us.
To:
Kassis Geschenkartikel GmbH
Nürnberger Straße 26
93155 Hemau
Germany
Email: kontakt@kassis-shop.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate
